Frequently Asked Questions

Q1. What is the First Point Community Portal?

A1. The First Point Community Portal is a secure, online, password-protected database developed to support members of our community in emergency situations.

Q2. Who can register?

A2. Anyone who believes being on the system would benefit them in a situation where they may encounter emergency service personnel. You can register yourself, or you can register a loved one, with their consent, or if you are their appointed legal representative. You can also contact our Charity partners for support.

Q3. How do I sign up?

A3. You are only 4 steps away from creating a profile searchable by emergency services personnel!

  1. Register and confirm your account.
  2. Create your profile. After you save it once, you will be able to see all of the profile fields.
  3. Apply to join the Emergency Information Programme.
  4. Change your privacy settings so that programme administrators, emergency personnel, can search for your profile on their secure, password-protected, linked site.

Please follow these steps as fully detailed on our online guide:

For additional technical support, please call 01624 664000 or email [email protected].

If you need help managing your own profile, please contact one of our charity partners.

Q4. Who can access the database?

A4. Only Emergency Services Personnel can access the secure, online, password-protected database. (If you need technical support, designated technical support personnel at PDMS Limited can help you with your profile, but only with your written permission.)


Q5. Is my data secure?

A5. Yes. All of PDMS’s databases are secure and PDMS hold multiple security accreditations for their systems.

Q6. How will my data be used?

A6. Your data will only be used for the purpose of providing support in emergency situations. Please see the Privacy Policy.

Q7.  Can I remove myself from the database?

A7.  Yes. You own your own data so you can remove it yourself or you can request help from PDMS to remove your profile at any time.  For more information, please see the Privacy Policy and T&Cs.